How to find and export your Help Scout data.

Help Scout reports show conversation volume to anyone with the View Reports permission, but how far back they reach depends on plan. For an all time number, a developer can list conversations through the Inbox API with status=all and read totalElements. Report conversations as records.

At a glance

Report in: records
Category: Customer support
Checked: September 2026

Check your data

Where Help Scout shows how much you have.

Open Reports and choose the Email report, or All Channels to include chat and phone.
Set the widest date range your plan allows and read the Email Conversations figure.
For an all time total, have a developer call the Inbox API list conversations endpoint with status=all. The page.totalElements value is the total.

Plan and role. Reports need the View Reports permission. Report history is limited on lower plans, and Pro covers the full life of the account.

What to report on the Polyshares intake.

Report Help Scout in records. The intake also asks how many years the company has used it and how many seats it has.

Enter total conversations as records on the Polyshares intake. For years in use, have the developer sort the same API call by created date to find the oldest conversation. Seats are your paid Help Scout users; customers are not seats.

Export the full history.

For full conversation text, use the Inbox API. List conversations with status=all, then retrieve the threads for each conversation.
For metadata, open a report, click the Export/Print icon, select Export, choose CSV or XLSX, and download from the email Help Scout sends.

Report exports need the Reports: Export reporting data permission. They include conversation properties and metrics but leave out thread contents, satisfaction rating comments and aggregated totals. The Inbox API is the only way to get raw conversation data, and its rate limit rises with plan.

Help Scout support can send the account owner a CSV of customer names and email addresses, without conversation history. Docs articles are exported through the Docs API.

The intake only needs the size, so you do not have to run an export to fill it in. You also do not need to clean or scrub an export. Polyshares handles anonymization before anything moves.

Why Help Scout data has value for AI training.

Help Scout conversations are email style threads between a customer and a small team, with tags, custom fields and ratings attached. They show how a team writes a complete, careful reply and when a problem takes several rounds to settle.

What stays private.

You choose which inboxes are in scope, so a billing or partnerships inbox can stay out.

We anonymize identifying details before anything moves. Polyshares does that work, so your team does not have to scrub records first.

Your company keeps ownership of its data. The license is bounded to defined material and a defined use.

Polyshares is the buyer and pays your company directly. There is no fee or commission, and Polyshares reviews the record before it makes any offer.

Common questions about Help Scout data.

Do Help Scout report exports include conversation text?

No. Exports hold conversation properties and metrics but not thread contents. Use the Inbox API for message text.

Why does the Help Scout API skip closed conversations?

The list conversations endpoint returns only active conversations by default. Add status=all to include every status.

Can Help Scout export our customer list?

Yes. The account owner can ask Help Scout support for a CSV of customer names and email addresses. It does not include conversation history.

Source: Data Export Options, Export Reporting Data, List Conversations (Inbox API). Checked September 2026.

Put your numbers on the intake.

List your systems, their sizes and your headcount in one intake. Polyshares reviews the record and prices it. There is no fee or commission to your company.