How to find and export your Freshdesk data.

Freshdesk does not show a storage total, so count tickets. The Filter Tickets API returns a total with each search, and the Account Administrator can export all helpdesk data as XML. Report tickets as records.

At a glance

Report in: records
Category: Customer support
Checked: September 2026

Check your data

Where Freshdesk shows how much you have.

Have a developer use an agent API key to call the Filter Tickets API at /api/v2/search/tickets with a created_at date range.
Read the total value in the response. Run one query per year and add the totals.
Do not rely on List All Tickets for a count. By default it only returns tickets created in the past 30 days.

Plan and role. Any agent API key can call the Filter Tickets API for tickets that agent can see, so use an admin's key. The account export is limited to the Account Administrator role.

What to report on the Polyshares intake.

Report Freshdesk in records. The intake also asks how many years the company has used it and how many seats it has.

Report the ticket total as records on the Polyshares intake. For years in use, take the earliest year that returns tickets. Seats are your paid agent licenses.

Export the full history.

Sign in as the Account Administrator.
Go to Admin > Account > Account Details > Export data and click Export.
Download the file from the email sent to the account administrator. The data arrives as XML in a compressed file.

The account export covers tickets with their content, solution articles, forums and the customer list. It is XML, so plan on a developer converting it to CSV or JSON. Freshdesk's help center lists the export on Free, Growth, Pro and Enterprise, but another Freshdesk article limits the full export to Pro and Enterprise, so confirm with Freshdesk support for your plan.

Ticket replies and private notes are also available per ticket from the conversations endpoint of the Freshdesk API, subject to hourly rate limits that vary by plan.

The intake only needs the size, so you do not have to run an export to fill it in. You also do not need to clean or scrub an export. Polyshares handles anonymization before anything moves.

Why Freshdesk data has value for AI training.

Freshdesk tickets keep the customer's request, agent replies, private notes and the fields that categorize each case. Together they give worked examples of support problems and how agents resolved them.

What stays private.

You decide which groups and products are in scope, so internal IT or HR helpdesks run in the same account can stay out.

We anonymize identifying details before anything moves. Polyshares does that work, so your team does not have to scrub records first.

Your company keeps ownership of its data. The license is bounded to defined material and a defined use.

Polyshares is the buyer and pays your company directly. There is no fee or commission, and Polyshares reviews the record before it makes any offer.

Common questions about Freshdesk data.

What format is the Freshdesk account export?

XML, sent by email to the account administrator as a compressed file. A developer will usually need to convert it.

Who can export Freshdesk data?

Only the Account Administrator, who has access to the Account tab where the export lives.

Why does the Freshdesk API only return recent tickets?

List All Tickets returns tickets created in the past 30 days by default. Pass the updated_since parameter to reach older tickets, or use the Filter Tickets API with a date range.

Source: How do I export the data in my account?, How can I export tickets including the content of the ticket?, Freshdesk API reference. Checked September 2026.

Put your numbers on the intake.

List your systems, their sizes and your headcount in one intake. Polyshares reviews the record and prices it. There is no fee or commission to your company.